Refund policy

Refund & Return Policy

At SharpenX, we want you to be completely satisfied with your purchase. If you are not satisfied with your order for any reason, we offer a simple and transparent return process.

Return Window

We offer a 30-day return policy.

You have 30 days from the date of delivery to request a return.

Eligibility for Returns

To be eligible for a return, the item must meet the following conditions:

• the item must be unused  
• the item must be in the same condition that you received it  
• the item must be in its original packaging

Returns may also be accepted for defective, damaged, or incorrect products.

Free Returns

SharpenX provides a free return shipping label for eligible returns.

To initiate a return, please contact our support team at:

support@sharpenx.shop

Our team will review your request and provide return instructions along with the return shipping label.

Refund Process

Once your returned item has been received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be issued to your original payment method within 7 business days.

Please note that it may take additional time for your bank or payment provider to process and post the refund.

Exchanges

If you wish to exchange your item for a replacement or another product, please contact our support team.

Our team will assist you with arranging the exchange and providing the necessary instructions.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us immediately so we can resolve the issue promptly.

Please include your order number and photos of the product if possible.

Non-Returnable Items

Certain items may not be eligible for return if they have been used, damaged after delivery, or are missing original packaging.

Business Information

SharpenX  
Lotsmanska 14  
Dnipro  
Ukraine

Contact

For all return and refund inquiries, please contact:

support@sharpenx.shop